Small and medium-size enterprises (SMEs) involved in software development often lack maturity in their development process. This can result in a decreased efficiency leading to problems such as time/cost overruns or failing to address functional and non-functional requirements (reliability, performance, usability, etc.). Globally, this can reduce significantly the customer satisfaction and hamper the enterprise growth potential.
In this paper, we report about a survey conducted in Belgium to assess more precisely which and how SME are affected by these problems. The survey was driven on the ISO29110 lightweight standard focusing on IT practices of SME. In particular, we highlight what are the most frequent issues and how they are linked with some organisation/project characteristics. As the survey took the form of a self-assessment, we also assess the relevancy of ISO29110 recommendations with respect to the reported problems.